Support

Email support@payperwiz.com and a person will reply.

The card it recommends seems wrong

Usually one of three things:

• The category is wrong. Your bank decides which category a payment falls under, and it often disagrees with what the shop obviously is. A coffee counter inside a supermarket frequently bills as groceries. Open the place in PayperWIZ and set "Charged as" to what you actually saw on your statement. That sticks, and it outranks anything the app works out on its own.
• The card's rates need checking. Open the card and look at the label under its name. If it says the rates are estimates, they came from a comparison source rather than your bank's own terms, and they may be out of date.
• A monthly cap is already spent. If you have been logging what you spend, PayperWIZ knows a bonus rate has run out and stops recommending that card. If you have not, it cannot know.

I'm not getting notifications when I arrive somewhere

Check Settings on your iPhone: PayperWIZ needs Always location access for arrival alerts, because "While Using" only works with the app open. Notifications must also be allowed.

PayperWIZ also stays deliberately quiet in some situations: at home, in any place you have muted, and when the best card only beats the next one by a trivial amount. That last one is on purpose: an app that buzzes you to save a fraction of a percent is one you learn to ignore.

My card isn't in the list

Type its name and tap Research, or add the reward rules by hand. The built-in library does not cover every card in every country yet, and where we could not verify a card's rates we ship the card with no rates rather than invented ones.

What are credits for?

Working out which card to use is free, unlimited, and works with no internet connection. Credits are only spent when you ask PayperWIZ to research a card's terms or check for offers, because those search the web. Credits do not expire, and a request that fails on our side is refunded automatically.

I was charged but didn't get my credits

They are not lost. The app retries automatically the next time it opens. If they still have not appeared, email support@payperwiz.com with the date and amount and we will sort it out.

How do I get my data out, or delete it?

Settings > Data > Export writes everything to a file you keep. Nothing needs to be requested from us, because almost none of it is held by us. To delete your account and the credit balance attached to it, use Settings > Credits > Delete my account. That is deletion, not deactivation.

Moving from CardAI

PayperWIZ is a separate app, so it installs alongside CardAI rather than replacing it. Export from CardAI first (Settings > Data > Export), import into PayperWIZ, check your cards came across, and only then delete the old app.

Contact

Elaq Limited, Ireland  ·  support@payperwiz.com